Electronic Statements (eStatement)

Your eStatement is an electronic version of your monthly paper bank deposit and credit card statement.

With your eStatements, you can enjoy:

• Enjoy easy access to your monthly deposit and credit card account statements at the click of a button, anytime and anywhere via Online Banking
• Easily view or download at your convenience
• No fees or charges
• Going Green with an environmentally friendly alternative to paper statements

You can access eStatements via First Citizens Online Banking only.

To access your eStatement, you must be a registered First Citizens Online Banking customer. If you are not a registered Online Banking customer, click here to begin the registration process.

Once you have successfully logged in to Online Banking, simply follow the steps below:

To access your deposit account statements

1. Click the “Account Services” main tab
2. Click the “Download Account Activity” sub tab
3. Select the “Account Name \Number” from the dropdown list
4. Select the Start and End Dates (one month at a time e.g. to retrieve history for January 2024, please enter 1st January to 31st January 2024)
5. Select “PDF” from the “Format Type” dropdown list
6. Click the “Submit” button

To access your credit card account statements

1. Click the “Balance Inquiry” sub tab
2. Scroll down to “Credit Card Accounts”
3. Under “Account Number”, select a card by clicking on the credit card number
4. Click on the green link: “Click here to download your current Credit Card Statement” under Payment Due Date
5. A PDF copy of your statement will be automatically downloaded for you to access via your Downloads folder
6. You can now print or save the PDF file

You can access eStatements for both deposit (such as your Savings or Chequing accounts) and credit card accounts. 

eStatements are available via Online Banking at no cost.

For deposit accounts: You can access up to one hundred (100) transactions per month over a 12-month period. If there is a need to obtain a longer statement history, please visit any of our conveniently located Branches for assistance. Fees may apply.

For credit card accounts: You can only access statements for your current billing cycle. If there is a need to obtain statements from previous billing cycles, please visit any of our conveniently located Branches for assistance. Fees may apply.

Your eStatement available in Adobe Portable Document Format (PDF) is an official bank statement.

 If you are experiencing problems accessing your eStatement, send us an email at CardServicesDepartment@firstcitizensbb.com or a Secure Message via Online Banking for assistance.