First Citizens Contact Centre

Bank easier with 62-FIRST!

Experience the convenience of banking at your fingertips with our enhanced Contact Centre available via 62-FIRST (623-4778). There is no need to wait in queue, our new Contact Centre offers you the freedom and flexibility to meet your everyday banking needs.

Bank easily from a fixed line or mobile phone and take control of your transactions anytime, anywhere. Using our suite of secure self-service options, you can:

Obtain account balances, inclusive of Credit Card, Investment and Loan Accounts
Pay utility bills
Transfer funds
Activate your Visa Debit Card
Re-pin your Visa Debit Card
Place stop payments on cheques
Report a lost, stolen or compromised debit or credit card
Obtain product information

And much more….

To access the self-service banking menu option:

Dial 62-FIRST (623-4778)
Select Option 1
Input your Customer Information File (CIF) number or Online Banking User ID followed by your Telebanking Personal Identification Number (PIN)

Using the Main Menu, select the transaction of your choice

Menu Option	Service
Option 1 Report a Lost or Stolen Card	· Speak with an agent for support
Option 2 Digital Banking Support	· Learn how to: -Reset your Online Banking password and security questions -Register for any digital banking channel · Access our Frequently Asked Questions (FAQs) for information on First Citizens digital banking products and services
Option 3 Branch Products and Services Information	· Activate your Visa Debit Card · Re-pin your Visa Debit Card · Obtain account balances including Savings account(s), Chequing account(s), Credit Card(s) and Loan account(s) · Transfer funds to First Citizens accounts · Pay your utility bills and First Citizens Credit Card(s) · Request stop payments on cheques
Option 4 Borrowing and Credit Card Services	· Obtain your Loan account balance · Report a lost or stolen card
Option 5 Wealth Management	· Access our Frequently Asked Questions (FAQs)

If you do not know your CIF number/ Online Banking User ID or do not have a Telebanking PIN,
please Click Here for further details.

Frequently Asked Questions (FAQs)

Q1: What do I need to access the self –service banking options available via 62-FIRST?

To access the self –service Banking options via 62-FIRST, you are required to know your CIF number or Online Banking User ID and Telebanking PIN.

Q2: If I do not have a Telebanking PIN, how can I obtain one?

If you do not have a Telebanking PIN, you can easily register for Telebanking. Please click here for further details.

Q3: How can I obtain my CIF number or Online Banking User ID?

To obtain your CIF number or Online Banking User ID, please click here for further details.

Q4: Are the self-service banking options available via 62-FIRST secure?

Self-service banking via 62-FIRST is a safe and convenient way to do your day-to-day banking. To access this service, you must have your verified CIF number or Online Banking User ID and Telebanking PIN.

Q5: Is self-service banking via 62-FIRST available every day?

Yes, self-service banking via 62-FIRST is available every day (24/7), inclusive of public holidays.

Q6: How can I change my Telebanking PIN via 62-FIRST?

Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 2 to proceed.

Q7: Can I activate my Visa Debit Card via 62-FIRST?

Yes, you can activate your Visa Debit Card via 62-FIRST.

Q8: How can I activate my Visa Debit Card via 62-FIRST?

To activate your Visa Debit card, dial 62-FIRST, enter your CIF number or Online Banking User ID followed by your Telebanking PIN and select option 3 to proceed.

Q9: How can I re-pin my VISA Debit card via 62-FIRST?

To re-pin your Visa Debit card via 62-FIRST, enter your CIF number or Online Banking User ID and Telebanking PIN, then select option 3, followed by option 2 to proceed.

Q10: Can I make a payment to my Loan account?

Unfortunately, you cannot make payments to your loan account. However, you can obtain the balance on your Loan account.

Q11: How can I make a payment or transfer funds to my Credit Card?

Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 3 to proceed.

Q12: Can I access a live agent via 62-FIRST?

We encourage customers to utilize the self-service banking options. However, you can access a live agent for urgent matters such as to report a lost, stolen or compromised card.

Q13: If I am unable to access a live agent for immediate support via 62-FIRST, how can I request assistance?

If you are unable to access a live agent via 62-FIRST, you can utilize the call back in queue feature or send us a request via email at channelsupport@firstcitizenstt.com or a Secure Message via Online Banking

Q14: Is there a service charge or fee to use the self-service banking options available via First Citizens Telebanking?

To use the self-service banking options via First Citizens Telebanking is absolutely FREE! However, standard usage rates from your mobile or fixed line service carrier may apply.

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages