Alerts

Features

Benefits

How to Get Started

FAQs

Alerts Helps You Stay On Top Of Your Banking:

Get alerts for:

Debit and Credit Card alerts (receive fast and secure real time notifications)
Withdrawal threshold exceeded
Deposit confirmation
Salary deposit
ATM transaction
POS transaction
Transfer exceeded TTD 500

Balance exceeded
Loan payment due today
Password changed
Overdraft posted
Cheque cleared
Credit Card payment due today
Email address changed

Why set up mobile account alerts?

Increased security

Know about suspicious activity as it happens with user alerts for password changes or when your account is locked or disabled

24/7 account monitoring

Receive notifications in real-time¹ to your phone or email as soon as a deposit clears, your account drops below a set amount, or another monitored activity occurs.

Peace of mind

Mobile account alerts let you know if there’s a concern you need to address so you never miss out on necessary information.

To setup your Mobile Alerts, simply login to Online Banking and follow these steps

online banking login

Click On Manage Accounts:

Select and Edit the account(s) you would like to enable for Mobile Banking Alerts

Enter your Alert preferences and select your preferred channel(s) to receive your Alerts

Click Add to save changes

*Note you must access the Mobile and SMS Banking Preference Centre to enable your accounts

*SMS alerts will be received from the new code, FIRST (34778)

Frequently Asked Questions

How do I enable Mobile Alerts?

To setup your Mobile Alerts, simply login to Online Banking and follow the steps below:

Select the Mobile Banking tab located in green at the top right side of the page to access your First Citizens Mobile & SMS Banking Preference Centre
Click the menu icon, then select Manage Alerts from the green vertical bar located on the left of the screen
Select the Alert and your eligible accounts would appear on the right
Select the account of choice, and the Alert Details page will be displayed
Enter your Alert preferences and select your preferred channel(s) to receive your Alerts
Click Add to save changes
Return to the menu icon, then click on the SMS & ALERTS icon from the green vertical bar located on the left of the screen to confirm that your preferred channels are enabled

How will I receive these Alerts?

You will receive your Mobile Alerts via SMS and/or email to the mobile number and/or email address used when you opened your account. Update your information via the First Citizens Mobile & SMS Banking Preference Centre in Online Banking, if you would like to use a different address.

My mobile number and/or email address has changed. How can I update my information?

To update your mobile number or email address, simply login to Online Banking and follow these steps:

Select the Mobile Banking tab located in green on the top right side of the page to access the First Citizens Mobile & SMS Banking Preference Centre
Click the menu icon located on the green vertical bar located on the left of the screen
Click on the My Contact icon; your current information will display
Select the contact information which you would like to update
Based on your selection, you will be given the option to Manage Email Address or Manage Mobile
Scroll down and click the Edit button
Input your updated contact information and click Proceed
You will receive a One Time Password (OTP) via SMS, enter your SMS OTP and click Update
You will then receive a OTP via email, enter your email OTP and click Update
You’re all set!

Are there any fees/charges associated with Mobile Alerts?

Mobile Alerts are free to you as our customer. However, Alerts received via SMS are subject to charges from your mobile provider.

Can I choose which account(s) I want to receive Mobile Alerts for?

Yes, you can select the accounts on which you would like to receive Mobile Alerts.

Who receives Mobile Alerts on joint accounts?

All registered parties on the account(s) will receive Mobile Alerts.

Which transactions can I receive Mobile Alerts for?

You can receive Mobile Alerts via SMS or Email for the following transactions once you are successfully registered:

Notification when certain cheques clear (cheque number/transaction amount)
Notification when balance exceeds specified minimum/maximum thresholds
Notification when salary deposits are made based on transaction amount threshold
Notification when regular deposits are made based on transaction amount threshold
Overdraft alert
Number of ATM transactions per day as defined by you
Number of Point of Sale transactions per day as defined by you
Loan payment due today
Notification when withdrawals are made based on transaction amount threshold
Notification for transfers TTD$500 and over
Password Change

What can I do if I do not recognise a transaction?

If you want to query a transaction, please send a secure message via First Citizens Online Banking to query your transaction.

How do I change my Alerts set for my accounts?

To change your Alerts, simply login to Online Banking and follow these steps:Select the Mobile Banking tab located in green on the top right side of the page to access the First Citizens Mobile & SMS Banking Preference Centre
Click the menu icon, then select Manage Alerts from the green vertical bar located on the left of the screen
Select the Alert and your eligible accounts would appear on the right
Select the account of choice, then scroll and the Alert Details page will be displayed
On the Alerts Details page, scroll down and select EDIT
Enter your desired changes, click Ok to save changes

My Mobile Alerts are enabled but I am not receiving them?

Simply login to Online Banking and follow these steps:
Select the Mobile Banking tab located in green on the top right side of the page to access the First Citizens Mobile & SMS Banking Preference Centre
Click on the SMS & ALERTS icon from the green vertical bar located on the left of the screen and enable your preferred channel.
Tip: Double check that your registered email address and mobile number(s) are correct

How can I cancel my Mobile Alerts?

If you wish to stop receiving SMS Alerts, text STOP to 34778 (FIRST) or login to Online Banking to disable any of your Alerts (email and/or SMS) by following these steps:

Select the Mobile Banking tab located in green on the top right side of the page to access the First Citizens Mobile & SMS Banking Preference Centre
Click the menu icon, then select SMS & ALERTS from the green vertical bar located on the left of the screen
On the SMS & ALERTS page, click the green button marked Edit
On the Edit SMS & Alerts page, under the channel of choice, select the green slider to disable and then click Update

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

Alerts Helps You Stay On Top Of Your Banking:

Why set up mobile account alerts?

Increased security

24/7 account monitoring

Peace of mind