Merchant Support

First Citizens Electronic Banking Unit is forward thinking and innovative. We keep abreast of evolving consumer behaviours and the ever changing markets.

We continue to be the first with various solutions to support your growing business needs. Our suite of Electronic Merchants Services include:

E-Commerce
e-first
Mobile Point of Sale (mFirst)
Point of Sale

Documents Required for Application

We facilitate applications for registered businesses and request that the relevant registration documents be provided in order for the application process to begin. Please click below to view the documents required according to business type.

Limited Liability Company

Letter of Request to open an account: Issued on Company letterhead; includes the purpose of the account; and signed by the company, at minimum
Company By-Laws (If none exists, this must be stated in the letter of request)
Certificate of Incorporation/ Continuance
Articles of Incorporation/ Continuance
Notice of Directors
Notice of Secretary
Notice of Address
Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
License/permit to operate as a business (as applicable)
Proof of Identity for all Directors and Account Signatories
Information on identity of shareholders holding 10% or more of paid up share capital
Audited Financial Statements/ Management Accounts for the last three (3) years OR Income Projection for three (3) years of operation if it is a new business
Company Resolution: This represents the signed consent of all Directors (or quorum of Directors) of the Company to open an account at the Bank. It must indicate the names of the authorised account signatories, their specimen signatures and signing authority
Business Stamp (if prescribed for use in the Company’s By-laws)
Income and Expenditure Statement for the last year of operation
Cash Flow Projection for the first year of operation if it is a new businessli>
Six months merchant statements: If the customer already has a POS terminal from another commercial bank

Partnership

Certificate of Registration
Proof of Identity and Proof of Address for all Partners
Proof of address where the business is operating
Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head.
Partnership Agreement (If none exists, this must be stated in the letter of request)
Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
License/permit to operate as a business (as applicable)
Business Stamp (if utilized for business)
Six months merchant statements: If the customer already has a POS terminal from another commercial bank
Income and Expenditure Statement for the last year of operation

Sole Trader

Certificate of Registration
Proof of Identity and Proof of Address for Owner
Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head
Registration with a professional body (for a non-registered private practice)
Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
License/permit to operate as a business (as applicable)
Bank Reference (as applicable)
Business Stamp
Income and Expenditure Statement if the business has been in operation for at least one year
Six months merchant statements: If the customer already has a POS terminal from another commercial bank

Documents Required for Non-Profit Organisations

Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head.
Minutes of meeting where the decision was taken to acquire point of sale service at a Bank and/or its Branch; signed by the President and Secretary at minimum, or as guided by the Constitution/ By-Laws
Certificate of Registration
Constitution/ By-Laws or other legally binding founding document for the organization
Proof of Identity and Proof of Address for all authorized officers and account signatories
Audited Financial Statements/ Management Accounts for the last three (3) years OR Income Projection for three (3) years of operation if it is a new business
Business Stamp (if prescribed for use in the Constitution/ By-Laws)