Digital Banking

Digital Channels

When you open a First Citizens bank account, you gain access to convenient digital banking features and services that put you in control of your money from anywhere, and at any time.

Mobile Banking

Do more with our new upgraded Mobile Banking App, with enhanced security and convenience for easier self-service banking designed to make your banking easier, faster and more convenient

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Online Banking

View your bank account, transfer funds, make credit card payments to over 30 institutions including other Banks, Utility Companies and financial institutions, and view monthly bank statements

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Registering or resetting your password is now more convenient with our new WhatsApp service for our Online, Mobile and Telebanking. Just send a WhatsApp message to 273-4322 to begin

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SMS

Registering or resetting your password for Online Banking, Mobile banking or Telebanking is now just a text away! Discover the ease of our new SMS service, simply text 274-4322 to get started

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Alerts

With our Mobile Alerts helps you stay on top of your Banking. Keep track of the money coming in and going out of your bank account with First Citizens’ automated email and text alerts.

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Customer Testimonial

What I love about First Citizens is the online banking they would have made available to me when I bought my car, which has made life much easier. And it’s really, really less than five minutes. You can do any transaction, it’s very nice.

Nalinie Rampersad

Customer

Benefits of Digital Banking

There’s an easier way to bank

EasyBanking offers you a suite of Personal Banking electronic services. These services allow you to view your accounts, transfer funds and pay bills.

24/7 Accessibility

Available 24/7, all you need to move to the ultimate in Self Service Banking is internet access. No other service affords you the widest variety of transactions and benefits as the First Citizens Online Banking Service

Enhanced Security

First Citizens takes the privacy of your personal information very seriously, and uses the process called encryption to make this happen.

How To Guide And Tutorials

How To Change Password

How To Add Payee

How To Enable SMS Alert

How To Reset Telebanking PIN

Text us to reset your password or Register for Online Banking

Registering or resetting your password for Online Banking, Mobile banking or Telebanking is now just a text away! Discover the ease of our new SMS service, simply text 274-4322 to get started

Send us a WhatsApp Message to Register or Reset your password

Registering or resetting your password is now more convenient with our new WhatsApp service for our Online, Mobile and Telebanking. Just send a WhatsApp message to 273-4322 to begin.

Transaction Queries

If you have a query for a transaction via the banks Online, Mobile or Telebanking Channel, complete the Channel Transaction Dispute form and submit it to the Bank via the email address listed below.

Click here to access and download the Channel Transaction Dispute form.

Channel Transaction Dispute email – digitalpaymentsupport@firstcitizenstt.com

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

Digital Channels

Mobile Banking

Online Banking

WhatsApp

SMS

Alerts

Customer Testimonial

Customer

Benefits of Digital Banking

There’s an easier way to bank

24/7 Accessibility

Enhanced Security

How To Guide And Tutorials

How To Change Password

How To Add Payee

How To Enable SMS Alert

How To Reset Telebanking PIN

Text us to reset your password or Register for Online Banking

Send us a WhatsApp Message to Register or Reset your password

Transaction Queries

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SMS Banking Commands

What are Commands and how do I use them?

Sending Commands:

Quick Tips