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Easy Banking Videos

Check our easy tutorial videos to help you get the most from your Online Banking experience

How To Add Payee

How To Change Password

How To Enable SMS Alert

How To Reset Telebanking PIN

How To Send A Secure Message

How To Update Your Info

How To Request A Credit Card Replacement

How To Activate Your Credit Card

How To Block and Unblock Your Credit Card

How To Hotlist A Credit Card

Easy Banking Requirements

To access First Citizens Easy Banking digital channels, Telebanking, Online Banking and the Mobile Banking App, your Customer Information File (CIF) number or Online Banking User ID is required.

If you do not know or have a record of your CIF or Online Banking User ID:

Obtain from your bank statements
Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
Chat with us via our Webchat
Visit any of our conveniently located Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit)

To register for any of the Easy Banking channels, simply:

Send a Secure Message via Online Banking
Send an email to channelsupport@firstcitizenstt.com and a customer service representative will contact you
Chat with us via our Webchat

Visit any of our conveniently located First Citizens Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit)

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages