Paying Bills with First Citizens
Streamline your bill payments with our user-friendly Online Banking system. Bid farewell to the hassle of traditional payment methods and complete your transactions in just a few clicks.
What is a Payee?
A payee is an individual or insititution who you wish to pay. You may choose a Payee from the Bank’s Standard list of Payees or may choose to add a Custom Payee which is a person who must have an account with First Citizens. You can also make payments to multiple payees in one single transaction.
It is important to always enter information accurately when adding a Payee as this is used to credit your account at the respective institution.
Paying Bills Online – Payee Options
Other Banks
For successful payment to other banks, kindly click on to review our guidelines
RBC Caribbean Limited
Republic Bank Limited
Scotiabank Trinidad & Tobago Limited
JMMB Bank Trinidad and Tobago Limited
Bills/Utilities
Columbus Communications
Digicel
T&Tec
TSTT – Land Line/Internet
TSTT – Mobile
Water and Sewage Authority
First Citizens Credit Card
First Citizen VISA Card
First Citizens MasterCard
Other Financial Institutions
American Life and General Insurance Co
Colfire
Colonial Life Insurance Company
Eastern Credit Union
Guardian Life Insurance Company
Rhand Credit Union
Sagicor
TATIL
Other / Miscellaneous
American Stores
Carib-Link
Courts Trinidad Limited
Housing Development Corporation
Standard Distributors
WOW Net Limited
How to Pay Bills Tutorials
How To Add Payee
How To Send A Secure Message
Paying Bills FAQs
How do I amend a Payee?
Please click on Amend Payee and follow the quick guide.
How do I make Payment?
Please click on Making a Payment and follow the quick guide.
When will payments made to external Payees be credited?
When a bill payment is made, the funds are debited from your account immediately. Within the next business day the payment is sent to the institution to be updated. We advise however that you initiate your payment at least five (5) business days before the payment is due at the receiving institution.
When will payments to my credit card be credited and available for use?
If you make your credit card payment before 3:15 p.m. Monday to Thursday and before 4:30 p.m. on Friday, your funds will be credited and available for use by the next day. Payments made after these times, Weekends or Public Holidays will be credited and available for use by the next two working days. All payments will be reflected online accordingly.
Can I set up recurring/scheduled transfers and bill payments?
Yes, you can set up recurring bill transfers and bill payments also referred to as Pending Transfers or Pending Payments. When making the transaction simply choose to set up as a Schedule and choose your start date, end date and frequency cycle. Submit the information and your schedule will be set up. Go to Pending Transfers/Pending Payments in the main menu to view your schedule.
When will my funds be credited if I transfer funds between my First Citizens accounts?
When funds are transferred between First Citizens savings, chequing, loan and some investment accounts the transaction is immediate. Credit Card payments however take longer and can be credited within 48 hours.
Can I view information on payments that I have made?
Yes, you can view the names of payees and the payee account number in the Session History.
Property Tax Online Bill Payment FAQs
Can I use my First Citizens Online Banking or the Mobile App. to pay my Property Tax if my savings or chequing account(s) is not active?
Your account(s) must be active in order to make a payment to your Property Tax using via First Citizens Online Banking or Mobile App.
Can I visit any First Citizens Branch to make an over the counter payment to my Property Tax?
Payments can only be made using the First Citizens Online Banking or Mobile App digital channels. To learn more about alternative payment options, you can visit the Ministry of Finance website.
Can I pay my Property Tax utilizing another bank’s Online Banking and Mobile App digital channels?
Kindly contact your bankers to confirm whether your Property Tax payments can be made via their Online Banking and Mobile App digital channels. Also, you can visit the Ministry of Finance website to learn more about alternative payment options
How can I activate my online banking/mobile banking at First Citizens?
If you were never registered for Online banking/Mobile banking please visit https://www.firstcitizensgroup.com/tt/online-banking/ (How to get started for Online Banking) to register for online banking.
If I cannot remember my Online Banking or Mobile App login credentials, how can I seek assistance?
To obtain your CIF, you can:
- Obtain from your bank statements
- Send an email at channelsupport@firstcitizenstt.com and a customer service representative will contact you
- Chat with us via our Webchat service
- Visit any of our conveniently located Branches with one form of valid identification (National Identification Card, Passport or Driver’s Permit)
To reset your Online Banking password, you can:
- Send a SMS message to 274-4322
- Send a WhatsApp message to 273-4322
