Updating Contact Information

At First Citizens, we are committed to serving our customers. Help us to reach you via your email or mobile by updating your contact information through our Online Banking platform.

Simply follow the steps:

1. Log into your Online Banking account using your user ID and password. Remember your User ID is the same as your Customer Information File (CIF) number.

2. Select the “My Home” tab

3. Select “About Me”

4. Go to “Email and Phone” and type in your email address and contact numbers

5. Click the “Submit” button at the bottom of the page

6. Please note, changes made to your email address and contact numbers will be automatically updated on your Online Banking account.

For any concerns or queries with updating your contact information via Online Banking, kindly send us a Secure Message, email at channelsupport@firstcitizenstt.com or chat with us via our Webchat service available every day from 6am to 10pm. Access our Webchat.

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Congratulations to all of our winners who updated their information via Online Banking

May 2024	June 2024	July 2024	August 2024	September 2024
Mr. Khan	Ms. Guy	Ms. Olukayode	Mr. George	Ms. Peters
Ms. Romain	Mr. Lalack	Ms. Lewis	Ms. Meloney	Ms. Bacchus
Ms. Seaton	Mr. Rivers	Mr. Bhola	Ms. Ragoonanan	Mr. Williams
Ms. Agostini-Ferreira	Ms. Forde	Mr. Sealey	Ms. Rampersad	Ms. Windsor
Ms. Shepherd	Mr. Gardiner	Ms. Harry	Ms. Thompson	Ms. Blackett

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

At First Citizens, we are committed to serving our customers. Help us to reach you via your email or mobile by updating your contact information through our Online Banking platform.

Simply follow the steps:

Congratulations to all of our winners who updated their information via Online Banking

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