Virtual Assistant

First Citizens introduces Ani, your friendly Virtual Assistant available 24/7 via Online Banking. Powered by artificial intelligence and programmed with hundreds of responses, there’s no need to call or wait in line for banking queries. Simply log in to Online Banking to chat with Ani at your comfort and convenience and receive instant responses on how to access:

Account Balances
Credit Card Balances
Transaction Enquiry
Stop Cheque
Cheque Status Enquiry
Cheque Book Ordering
Account Opening Requirements/Process
Interest Rates
and so much more… …

If you are not registered for Online Banking, simply click here to sign up!

For further information on Ani, you can send us a secure message via Online Banking, email easybanking@firstcitizenstt.com or view our FAQs.

Frequently Asked Questions

What is Ani

Ani is an artificial intelligence software (Chabot or Virtual Assistant) introduced by First Citizens to help you with banking queries.

What is Artificial Intelligence?

The term artificial intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machine.

What are some of the queries Ani can assist with?

7. Account Opening Enquiry
8. Account Opening Requirements/Process
• Interest Rates
• Charges

Powered by artificial intelligence capabilities and programmed with hundreds of responses, Ani can assist you with responses on how to access:

1. Account Balances
2. Credit Card Balances
3. Transaction Enquiry
4. Stop Cheque
5. Cheque Status Enquiry
6. Cheque Book Ordering
7. Account Opening Enquiry
8. Account Opening Requirements/Process
• Interest Rates
• Charges
• Documents Required
• Processes
9. FAQs and troubleshooting
10. Payee Management
11. Pending Transactions

Ani available 24/7?

Yes, Ani is available 24/7 to assist you.

How can I access Ani?

You must log in to your Online Banking account to chat with Ani. If you are not registered for Online Banking, click here to sign up.

What happens if Ani is unable to respond to my query?

In those instances where Ani is unable to assist with your query, you will be referred to a live First Citizens Agent for further assistance.

Is Ani safe and secure?

Yes, Ani resides on our Online Banking platform and is safe and secure.

Why does Ani reside in Online Banking?

Online Banking provides the safety and security for Ani to answer your queries and provide information confidentially, to you.

Does Ani provide real time responses?

Yes, Ani will respond instantly to your requests.

How do I get more information about Ani?

For further information on Ani, send us a secure message via Online Banking or email easybanking@firstcitizenstt.com

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

Frequently Asked Questions

What is Ani

What is Artificial Intelligence?

What are some of the queries Ani can assist with?

Ani available 24/7?

How can I access Ani?

What happens if Ani is unable to respond to my query?

Is Ani safe and secure?

Why does Ani reside in Online Banking?

Does Ani provide real time responses?

How do I get more information about Ani?

Search

SMS Banking Commands

What are Commands and how do I use them?

Sending Commands:

Quick Tips